Legal Literacy Volunteers
About Legal Literacy Volunteers
Legal Literacy Volunteers started in 2011 when the Launceston Community Legal Centre (LCLC) identified a need for quality, hands-on assistance with form completion to avoid unnecessary legal complications. Working alongside the solicitors from LCLC, the Legal Literacy Volunteer (LLV) Program was created to provide this assistance, and have clear referral pathways to ensure any legal issues identified within these meetings were appropriately dealt with.
Originally working with the assumption these legal issues were created by the low-literacy levels within Tasmania, the primary focus was placed on the functional assistance with form completion. Upon commencing operations, it became readily apparent clients were impacted by a much larger range of situational and temporary stressors which reduced their functional ability to accurately navigate some of the complex situations they found themselves in.
Adapting to this insight, the LLV Program pivoted to include a more holistic range of service providers within its referral processes, and now links in with countless community organisations on a regular basis. We have established ourselves as a go-to for people and organisational connections across a broad range of community sectors.
What we do
At Legal Literacy Volunteers, we provide the following services to our clients and community:
- Help people understand and complete forms
- Show people simple steps to sort out problems
- Help resolve disputes before they escalate
- Help avoid unnecessary legal complications
- Build knowledge of the law
- Provide timely referrals to free legal services
- Provide timely referrals to other community services
At Legal Literacy Volunteers we assist all members of the community who require our assistance. We have a particular interest in assisting the financially disadvantaged who fall within one of the below “priority client” categories listed within the National Legal Assistance Partnership:
- Children and young people (up to 24 years);
- Indigenous Australians;
- Older people (aged over 65 years);
- People experiencing, or at risk of, homelessness;
- People experiencing, or at risk of, family violence;
- People in custody and prisoners;
- People residing in rural and remote areas;
- People who are culturally and linguistically diverse;
- People with a disability or mental illness;
- People with low education levels; and
- Single parents.
Who are our volunteers?
Volunteering with Legal Literacy Volunteers attracts a wide variety of people. Importantly, they are not lawyers and do not come from a legal background. They are driven by a desire to help empower people within their communities. Whilst they do not provide legal advice, our volunteers are provided with training and resources to identify legal need and appropriately refer their clients to the free legal services of Launceston Community Legal Centre. We provide comprehensive and continued training, as well as expanded awareness sessions encompassing the numerous community organisations available to Tasmanians to best position our volunteers to help clients find the assistance they need. They are bound by a confidentiality agreement to protect all clients’ privacy and information.
Where can I find help?
Please find our current locations and availabilities below. If you require assistance outside of these hours, please do not hesitate to contact our office on (03) 6334 1577.
Launceston Library - Tuesdays & Thursdays 10am until 1pm
Helping Hand Longford - First and Third Tuesday of the Month - 10am until 12pm
George Town Neighbourhood House - Contact House for Appointment
Fingal Neighbourhood House - Contact House for Appointment
Interested in joining?
We are currently seeking expressions of interest for new volunteers in the following areas:
- Launceston and surrounding suburbs
- Scottsdale and surrounding area
- Deloraine, Longford, Westbury
- George Town
- St Helens
Register your interest today. Click here to sign up!
Are you an organisation wanting to know more?
If you are interested in how our training can assist your organisation, or how to access our services, please reach out to Matt at email@example.com or (03) 6334 1577